Refund policy

Because every cutter is 3D printed to order specifically for you, we're not able to accept returns for buyer's remorse, wrong size selected, or design mix-ups you'd like to change your mind on — please double check size and design before checkout.

Damaged or defective items. If your cutter arrives damaged, warped, or with a printing defect, contact us at april@aprilsanytimecutters.com within 7 days of delivery with a photo of the issue and your order number.

Order changes and cancellations. Because production starts quickly, we can only accept cancellations or changes (size, design, shipping address) within 12 hours of placing your order. Email us right away at april@aprilsanytimecutters.com if you need to make a change — we'll do our best to catch it before your cutter goes into production.

Digital STL files. Digital downloads (STL files) are delivered electronically and are non-refundable once sent, since the files can be copied and used immediately. If you received the wrong design or a corrupted file, contact us and we'll make it right.

Lost or delayed packages. We are not responsible for delays caused by the shipping carrier once a package has been dropped off, but we're happy to help track down a lost package — email us your order number.

Refunds, once approved, are issued to your original payment method and may take 5–10 business days to appear depending on your bank.

Questions about a return or refund? Email april@aprilsanytimecutters.com.